Refund policy

We offer a 30-day returns policy from the date your order is delivered for faulty, damaged, defective or incorrect items.

To be eligible, items must be:

  • Unworn
  • Unwashed
  • In original condition
  • With tags and packaging

Proof of purchase is required.

To request a return, email support@whorya.co.uk with:

  • Order number
  • Item(s)
  • Reason for return
  • Clear photographs showing the issue (where applicable)

Once reviewed, we’ll provide return instructions where applicable.

If your return is approved, we’ll provide instructions on how and where to send your item.

Returns sent without prior approval will not be accepted.

As our products are printed to order, we do not accept returns, exchanges or cancellations for change of mind, incorrect size selection or buyer's remorse.

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Damages & Issues

Please inspect your order upon arrival.

If you believe your item is damaged, defective or incorrect, contact us within 7 days of delivery and provide clear photographs showing the issue.

Claims will be reviewed before any replacement, refund or other remedy is approved.

Once reviewed and approved, we will arrange an appropriate remedy where applicable.

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Exceptions

We do not accept returns for:

  • Worn or used items
  • Damaged items not reported on arrival
  • Sale items
  • Gift cards
  • Items printed to order where the customer has selected the wrong size or changed their mind

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Exchanges

As all items are printed to order, we do not offer exchanges for incorrect size selection or change of mind.

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Replacements & Refunds

If an item is confirmed to be damaged, defective or incorrect, we will determine the appropriate resolution following review of the claim.

Depending on the circumstances, this may include a replacement, refund or other appropriate remedy.

Please contact support@whorya.co.uk with your order number and clear photographs of the issue.